01 Can food products be returned? +
For food safety and hygiene reasons, we generally do not accept returns or exchanges of food that has been opened or used, or returns based on personal preference. This does not affect your statutory consumer rights.
02 What if a product arrives damaged or leaking? +
Please keep the product, outer packaging and relevant photos, and contact us on WhatsApp as soon as possible so we can verify the issue and arrange an appropriate solution.
03 What if I receive the wrong item? +
Please provide your order number and photos of the item received. Once verified, we will arrange a replacement, exchange or refund.
04 How do I request a refund? +
Contact us through an official contact channel with your order number, purchase email address, a description of the issue and relevant photos. We will follow up with you.
05 How long does a refund take? +
Approved refunds are returned to the original payment method. The time taken to appear in your account depends on your bank and payment provider.
06 Who pays the return shipping cost? +
If an incorrect item, product damage or a quality issue is confirmed, we will cover reasonable return or exchange shipping costs.
07 How do I contact after-sales support? +
Please submit your request through the contact channels on the official AYUO website and include your order number so we can assist you.